Technology Support
NEED SUPPORT WITH THE FA'S TECHNOLOGY SYSTEMS?
Find out below what support is available to grassroots volunteers in Lancashire.
Grassroots Technology Knowledge Base
The FA have produced a series of self-help guides and articles via their ‘Grassroots Technology Knowledge Base’, which now includes a 24-hour answer bot to support volunteers. This can be found in the bottom right-hand corner of the screen.
Grassroots Technology Known Issues
Complementing the Knowledge Base is the ‘Grassroots Technology Known Issues’ page. Divided into sections relating to all aspects of FA Technology, it lists issues currently being investigated, including updates on the progress towards a resolution from the Grassroots Tech Team. Anyone encountering issues with FA tech, should check here first to see if the matter has already been reported.
FA Grassroots Technology Online Training
Full Time: This session is to help leagues gain a better understanding of the advanced fixture scheduler and understand how to create fixtures, taking into account venue-sharing across divisions, allocating time slots and much more.
Dates: TBC
Club Portal: Player registration training for clubs. This session will run through the full process in the club portal, highlighting any new functionality along the way.
Dates: TBC
Competition Portal: Player registration training for leagues. This session will run through the full process in the competition portal, highlighting any new functionality along the way.
Dates: TBC
Matchday: This session is to help team managers and players to navigate the app and get a sneak preview of the new features being introduced. Each session is expected to last approximately one hour and will include time for questions and answers.
Dates: TBC
All webinars will be recorded and posted on The FA's Grassroots Tech YouTube channel.